Frequently Asked Questions
How do I take part in this promotion?
To get your free iZettle card reader, you just need to follow these steps:
- Buy an eligible Samsung device from a qualifying retailer between 15th July and 31st December 2020
- Submit a claim on our website between 15th July and 29th January 2021. You just need to provide us with a few details about your purchase and some contact information.
- Wait for validation. So long as your claim has all the information we need, we will validate your claim within 2 working days.
- Register your claim with iZettle. We will let you know how to do this in your email.
Once you have submitted your claim, you can check how it's progressing at any time on the Track My Claim page. Simply enter your Claim ID, which you can find in your confirmation email, and email address.
Need More Help?
You can find even more information about how to claim your reward on the How it Works page.
To find out more about delivery of your iZettle, please see the full Delivery Terms.
What can I claim by entering this promotion?
By entering this promotion, you are claiming an iZettle card reader. With an iZettle card reader, you can start accepting most major cards, contactless and device payments in seconds. Take hassle-free payments anywhere.
Each Samsung device bought through the Samsung promotion campaign entitles you to one (1) iZettle Reader 2 and is applicable per each new business user. Ordinary card reader price GBP 59 excl. VAT. Subject to availability. Provision and sale of iZettle Reader 2 is subject to terms and conditions. The iZettle service is subject to terms and conditions. iZettle Dock and Reader are sold separately. Price includes a USB cable for charging. The cost for a wall plug is not included. Wall plugs are not currently offered for sale by iZettle
How many times can I claim?
Each business can claim for up to 250 iZettle card readers each - 1 for each purchase of an eligible Samsung device.
Is my Samsung device eligible for this promotion?
You can claim your reward so long as you have bought a product listed on the eligible products page. Unfortunately, if your product isn't listed here, you won't be able to claim.
Why can't I select my purchase date when submitting a claim?
If you're unable to select your purchase date when submitting your claim, it's likely because you didn't make your purchase during the promotional period.
To enter this promotion, you need to have made your purchase between 15th July and 31st December 2020. Unfortunately, if you bought your device outside of this period then you won't be able to submit a claim.
What can I use as my proof of purchase and what should it show?
This depends on where you made your purchase:
- If you bought your product from a physical store, simply use the receipt you received with your purchase.
- If you made your purchase online, use your invoice. Alternatively, you can send your order confirmation along with the delivery note.
When sending your proof of purchase, make sure the following information is clearly visible:
- What you bought
- Where you bought it
- Date of purchase
- Price you paid
If you need some help uploading your proof of purchase, select How do I upload my proof of purchase? below.
How do I upload my proof of purchase?
You'll be asked to upload a digital copy of your proof of purchase when submitting your claim. How you do this depends on the type of proof of purchase you want to upload.
Receipts and delivery notes
First, let's look at how to upload physical receipts and delivery notes. How you upload these depends on what type of device you're using to make your claim:
I'm using a Windows PC or Mac
If you have a scanner, you can simply scan your receipt or delivery invoice and upload it straight to your claim form.
If you don't have a scanner, simply take a picture using your mobile phone, tablet or digital camera - or use a scanner app. When taking your picture, make sure the following information is clearly visible:
- What you bought
- Where you bought it
- Date of purchase
- Price you paid
You can then transfer the image to your PC or Mac. If you need some help transferring your picture, choose the option that best applies to you from the options below:
Alternatively, you can simply email the pictures to yourself and download from there.
I'm using a phone or tablet
If you are claiming on your tablet or phone, you can take a picture of your receipt or invoice using that device and upload the image straight from your picture library.
Digital proof of purchases
If your proof of purchase has been sent as an email, simply screenshot your invoice or order confirmation, making sure you capture all the necessary information. You can see what information is needed above.
Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your claim.
Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.
Uploading your proof of purchase
To upload your proof of purchase, click Choose file then simply find and select the image or PDF file you'd like to upload. If you would like to upload more than one file, you just need to repeat the process.
If you have selected the wrong file by accident, you can remove it using the delete button (indicated by the bin icon).
Once all your files have been uploaded, click Next.
The image of my proof of purchase is too large to upload. What should I do?
If you have had a notification saying your file is too large, you just need to resize it. You can do this in one of the following ways:
If you're using a Windows PC
- Open the picture in the Windows Photo app. This should happen automatically when you double click it.
- Click the three dots at the top-right of the window.
- Select Resize.
- Select M Best for emails and messages.
- Give the file a name you'll remember and click Save.
You should now be able to upload this new file with no problems.
If you're using a Mac
You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac.
When you've completed the steps, try uploading again.
If you're using an Android device
- Open your Android's camera.
- Select Settings.
- Set your Picture quality settings to Standard.
- Take the picture of your receipt again.
Now you should be able to upload this new picture with no problems. If you still can't, try setting your Picture quality to Low.
If you're using an iPhone or iPad
- Tap the Photos app.
- Find the picture of your receipt.
- Tap Edit.
- Tap the crop button in the bottom-left corner.
- Tap the white square button in the bottom-right corner.
- Choose the size you'd like to crop your picture to.
When you've done this, try uploading your image again. If you still can't, follow the steps again and choose a smaller size.
How do I check the status of my claim?
You can get an update on the progress of your claim any time you like on our website. Simply visit the Track My Claim page and enter your Claim ID and email address.
How do I find my Claim ID?
You are given your Claim ID on the confirmation screen just after you submit your claim.
Don't worry if you missed it; we also include your Claim ID in each email update we send you about your claim. If you are having trouble finding your emails, check your junk folder.
You've sent me an email asking for missing information. What should I do?
If you have received a missing information email, that means your claim submission is currently missing some important information. Before we can move forward with your claim, you'll just need to send this information over to us. We will have let you know what we need in your email.
To send us your missing information, follow the instructions provided.
Here are a few common reasons why you might have received this email:
We couldn't read your receipt
We might not have been able to read your receipt because the image you sent was blurry, too dark, or for another reason. You'll just need to retake the picture of your receipt and upload it again.
The receipt was missing information
The copy of the receipt you sent might not have shown key information. This can include such details as how much you paid, which store you bought from, or what you bought. You'll just need to retake the picture, but make sure all the key information can be clearly seen.
We received the wrong document
The document you uploaded might not have been an acceptable proof of purchase. Make sure the document you upload proves that you bought an eligible Samsung device, how much it cost and where you bought it from. This can be a receipt or invoice - or an online order confirmation and delivery note if you don't have either of those.
Why can't I submit a claim?
There are a few criteria you need to meet before you can submit a claim for your reward.
Where can I find my IMEI number?
You can find your Samsung's IMEI number by dialling *#06# using the phone app or in the device's Settings.
Why has my claim been rejected?
Most likely, your claim has been rejected because you're not eligible to take part in this promotion.
You can find more information in the terms and conditions of this promotion.
I am in the Isle of Man or the Channel Islands. Can I take part in the promotion?
Unfortunately, customers in the Isle of Man or the Channel Islands are not eligible to take part in this promotion.
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
Telephone: 0333 016 2029
Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.