United Kingdom

Frequently Asked Questions

How do I take part in this promotion?

Simply purchase one of our qualifying Samsung Soundbars from a participating retailer between 16th September to 3rd November 2020 to qualify for cashback worth 25% of the price paid.

Purchase a Samsung TV as well and increase your cashback claim to 50% of the price paid for your Samsung Soundbar. It doesn't matter which item you purchase first, just so long as both products are purchased within the promotional period and within 45 days of each other.

Depending on what you've purchased, you can then submit a claim for just a Samsung Soundbar, a Samsung Soundbar and TV together or each product separately. Select the option most relevant to you from below and follow the instructions to submit your claim:

I'd like to submit a claim for just a Samsung Soundbar...

To do this, simply submit a Samsung Soundbar claim on our website. You'll need to wait at least 30 days after purchasing your Soundbar before you can claim, and ensure you submit your claim within 60 days of making your purchase.

Once you've submitted your Soundbar claim, you can submit a separate Samsung TV claim and increase your cashback to 50% of the price paid. See more below...

I'd like to submit claims for my Samsung TV...

To do this, you'll first need to submit a claim for your Samsung Soundbar. You must submit a claim for your Samsung Soundbar first, even if you purchased your TV before your Soundbar.

Once that's done, you'll then need to complete and submit a separate Samsung TV claim form. Simply enter your existing claim details (Claim ID and Email Address) then complete the form to submit your Samsung TV claim.

Please wait 30 days from your Samsung TV's purchase date before submitting your claim. Your claim must also be made within 60 days of the purchase date to be eligible.

I'd like to submit claims for both my Samsung Soundbar and TV at the same time...

To submit a claim for both qualifying products together, simply complete and submit a Samsung Soundbar and TV claim form. Just make sure you:

  • Wait at least 30 days after making your latest purchase before submitting your claim
  • Submit your claim within 60 days of making your first purchase

After you have submitted your claim, we'll send you an email within 2 working days to let you know if this has been successfully validated or if we need any further information from you.

Once your claim has been successfully validated, you'll receive your cashback payment within 30 days.

We will email you to confirm once your payment has been made. You can also check how your claim's progressing any time you like using our Track My Claim page.

Need More Help?

To find out more about the claim process, please visit the How it Works page.


How much cashback can I claim?

This depends on what you have purchased. If you have purchased one of our qualifying Samsung Soundbars, you'll be able to claim 25% of the price paid in cashback.

Purchase a Samsung TV as well and increase your cashback claim to 50% of the price paid for your Samsung Soundbar. It doesn't matter which item you purchase first, just so long as both products are purchased within the promotional period and within 45 days of each other.

For more information, see our Terms & Conditions.


How many times can I claim?

Claims are limited to 1 per person.


Which Samsung Soundbars qualify for this promotion?

You can claim a reward so long as you have purchased one of the qualifying Samsung Soundbars listed on the Qualifying Products page. Unfortunately, if your product isn't listed, you won't be able to claim.

For more information, see our Terms & Conditions.


Why can't I select my purchase date when submitting a claim?

To enter this promotion, you'll need to have purchased a qualifying Samsung Soundbar between 16th September to 3rd November 2020.

If you are trying to claim for a Samsung TV, while it doesn't matter which product you purchased first, both your Soundbar and TV must be purchased within the promotional period and within 45 days of each other.

You'll also need to wait 30 days after making your purchase before you can submit a claim. Any claims must also be submitted within 60 days of the relevant purchase dates.


What can I use as my proof of purchase and what should it show?

Any formal documentation from your Participating Retailer may be used as your proof of purchase, as long as this clearly shows the following information:

  • Model purchased
  • Retailer name/logo
  • Date of purchase

If you need some help uploading your proof of purchase, select How do I upload my proof of purchase? below.


How do I upload my proof of purchase?

You'll be asked to upload a copy of your proof of purchase when submitting your claim. How you do this depends on the type of proof of purchase you want to upload.

Physical proof of purchase

First, let's look at how to upload physical receipts and delivery notes. How you upload these depends on what type of device you're using to make your claim:

I'm using a Windows PC or Mac

If you have a scanner, you can simply scan your receipt or delivery note and upload it straight to your claim form.

If you don't have a scanner, simply take a picture using your mobile phone, tablet or digital camera - or use a scanner app. When taking your picture, make sure the following information is clearly visible:

  • Model purchased
  • Retailer name/logo
  • Date of purchase

You can then transfer the image to your PC or Mac. If you need some help transferring your image, choose the option that best applies to you from the options below:

Alternatively, you can email the images to yourself and download from there.

I'm using a phone or tablet

If you are claiming on your tablet or phone, you can take a picture of your receipt or invoice using that device and upload the image straight from your picture library.

Digital proof of purchase

If your proof of purchase has been sent as an email, simply screenshot your invoice or order confirmation email, making sure you capture all the necessary information. You can see what information is needed above.

Need help with taking screenshots? Select your device type from the list below:

Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your claim.

Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.

Uploading your proof of purchase

To upload your proof of purchase, click Choose file then simply find and select the image or PDF file you'd like to upload. If you'd like to upload more than one file, you'll just need to repeat this process.

If you have selected the wrong file by accident, you can remove it using the delete button (indicated by the bin icon).

Once all your files have been uploaded, click Next.


The image of my proof of purchase is too large to upload. What should I do?

If you've had a notification saying your image file is too large, you'll need to resize it. You can do this in one of the following ways:

If you're using a Windows PC

  1. Open the picture in the Windows Photo app. This should happen automatically when you double click it.
  2. Click the three dots at the top-right of the window.
  3. Select Resize.
  4. Select M Best for emails and messages.
  5. Give the file a name you'll remember and click Save.

You should now be able to upload this new file with no problems.

If you're using a Mac

You can find all you need to know under Resize, rotate or flip an image in Preview on Mac.

When you've completed the steps, try uploading again.

If you're using an Android device

  1. Open your Android's camera.
  2. Select Settings.
  3. Set your Picture quality settings to Standard.
  4. Take the picture of your proof of purchase again.

Now you should be able to upload this new picture with no problems. If you're still getting an error, try setting your Picture quality to Low.

If you're using an iPhone or iPad

  1. Tap the Photos app.
  2. Find the picture of your proof of purchase.
  3. Tap Edit.
  4. Tap the crop button in the bottom-left corner.
  5. Tap the white square button in the bottom-right corner.
  6. Choose the size you'd like to crop your picture to.

When you've done this, try uploading it again. If you're still getting an error, follow the steps again and choose a smaller size.


I've just submitted a claim. What happens next?

When you submit your details, we'll send you a confirmation email to let you know we've received it. We'll then check to make sure you've provided all the information needed to start processing your claim.

If your claim meets the terms of the promotion, we'll validate your claim within 2 working days. You'll then receive your cashback payment within 30 days of receiving your validation email.

If you'd like to check on how your claim is progressing, visit the Track My Claim page.


How do I check the status of my claim?

You can get an update on the progress of your claim any time you like on our website. Simply visit the Track My Claim page and enter your Claim ID and email address.


How do I find my Claim ID?

You'll be given your Claim ID on the confirmation screen just after you submit your claim.

Don't worry if you missed it; we also put your Claim ID in all the emails we send you about your claim. If you're having trouble finding your emails, check your junk folder.


I haven't heard from you in a while. What should I do?

Don't worry, we haven't forgotten about you. So long as you've received a validation email, you can rest assured that we're getting your payment ready as quickly as we can.

You'll receive your cashback payment within 30 days of the date you received your validation email.

If you haven't received a validation email, check your junk or spam folder. Alternatively, you can visit the Track My Claim page where you can get a live update on your claim.

As soon as your payment has been sent, we'll let you know by email.


You've sent me an email asking for missing information. What should I do?

You'll need to send us the missing information before we can start progressing with your claim. We'll let you know what we need in your email. To do this, follow the link in the email we sent you and follow the instructions provided to upload the missing information.

Here are a few common reasons why you might receive this email:

We couldn't read your proof of purchase

We might not have been able to read your proof of purchase because the image you sent was blurry or too dark. You'll just need to retake the picture of your proof of purchase and upload it again.

The proof of purchase was missing information

The copy of the proof of purchase you sent might not have shown key information.

You'll just need to resend your proof of purchase, but make sure all the key information can be clearly seen:

  • Model purchased
  • Retailer name/logo
  • Date of purchase

We received the wrong document

The document you uploaded might not have been an acceptable proof of purchase. Make sure the document you upload proves that you purchased a qualifying Samsung Soundbar from a participating retailer. This can be an invoice, online order confirmation (sent along with proof of delivery) or till receipt and it must show the model, retailer and purchase date.

Check the serial number

The serial number you entered on the claim form might have been incorrect. If so, you'll just need to send us the correct one before we can process your claim. You can find the serial number on the back of your soundbar.

What next?

Once you've sent us your missing information, we'll update you within the next 2 days.


When will I get my reward?

You'll receive your cashback reward within 30 days of your claim being validated. This will be paid into whichever bank account you provided when submitting your claim.

As soon as your reward is being sent, we'll notify you by email. You can also track the progress of your claim any time you like by visiting the Track My Claim page.


Why can't I submit a claim?

To take part in this promotion, you need to have purchased a qualifying Samsung Soundbar from a participating retailer between 16th September to 3rd November 2020. You must also ensure you submit your claim no later than 60 days after making your purchase.


Where can I find my serial number?

You can find the serial number on the back of your soundbar.


I received an email saying my reward has been sent. Where is it?

If you've received this email, that means your cashback has been sent and should be with you soon. Your reward will have been sent to whichever bank account you provided when submitting your claim. You might just need to wait a few days for the money to clear into your account.


Why has my claim been rejected?

Most likely, your claim has been rejected because you're not eligible for this promotion.

To be able to take part in this promotion, you need to have purchased a qualifying Samsung Soundbar from a participating retailer between 16th September to 3rd November 2020.

To add a Samsung TV to your claim, both products must be purchased within the promotional period and within 45 days of each other.

Any claims must be submitted within 60 days of the relevant purchase date.

You can find more information in the Terms & Conditions of this promotion.



Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 0333 015 4860

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.